Delivery & returns
How does delivery work?
We use Australia Post for most of our deliveries. You can expect your parcel within 2-8 business days. When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If you have ordered 2 items from us please note that they may arrive in seperate packaging at seperate times. Please be patient.
If your order does not arrive within 8 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcels delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package.
Do you have a returns policy?
Yes! We are so confident you will love The Oodie that we offer a 30-day snuggle trial. If you don't like the product within 30 days, we will provide a returns postage label. Please email us with your reason for returning it and, if applicable, photos of your complaint.