Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
Which Oodie websites can you trust?
How does delivery work?
✔︎ We use Australia Post for most of our deliveries. You can expect your parcel within 2-8 business days from the date it leaves our warehouse.
*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.
When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2 - 8 business days from this "sent" date.
If you have pre-ordered 2 or more items from us please note that they will be sent at the same time. This means we will wait until your full order is available and in stock to dispatch it.
If your order does not arrive within 12 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcels delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package.
Do you have a returns policy?
✔︎ Yes! We are so confident you will love The Oodie that we offer a 30-day snuggle trial. If you don't like the product within 30 days, we will provide a returns postage label. Please email us with your reason for returning it and, if applicable, photos of your complaint.
How do I wash and care for The Oodie?
✔︎ We like to make life easy. The Oodie is machine washable, however please ensure it's a gentle wash with very mild detergents (approved for wool/silk). If you really want to preserve the cuddliness and softness off the Oodie, hand wash it in cold water. Air-dry only.
Can I cancel an order after I have placed it?
✔︎ If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner. This system allows a very fast delivery service to our customers. However if you do need to change or cancel an order please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.
Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Can I pay via Afterpay or Zip?
✔︎ Yes, however only for Australian residents.
Where are you based?
✔︎ Our Customer service is located in Adelaide, South Australia. Our office address is 80 Grove Ave, Marleston, 5033. Company Details: DAVIE CLOTHING PTY LTD (ABN: 84629766703). Our products are shipped from our warehouse in Minchinbury NSW.
While this is our business address, all our goods are stored and sent from a distribution centre in Minchinbury NSW.
Is The Oodie overpriced?
✔︎ The Oodie is worth every penny. Our price is based purely on the high quality of materials. You will know exactly what we are talking about when you first touch our Oodie and experience its comfort.
How do I use a discount code?
✔︎ Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time. Strikethrough prices may consider the discount code mentioned in the description.
What is the size of The Oodie?
✔︎ The Oodie is modelled similar to a 6XL Hoodie with a few unique differences. Please note, if you are taller than 6' we suggest pairing The Oodie with trackies!
Oodie Sizing: Waist: 193cm - Front length: 96cm - Back Length: 100cm
What are sherpa fleece and flannel fleece?
✔︎ Sherpa fleece is a type of stretch knit polyester fleece fabric designed to emulate the look and feel of sheeps wool. It feels like you're cuddling a sheep. Our exterior flannel fleece is a super durable polyester fabric that holds warmth, resists moistures and feels fabulous.
Where can we contact you?
✔︎ If you need to contact someone please send an email to us at email@example.com
Our customer service team works Monday to Friday. Your patience is appreciated.
Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.
If you need to speak to a customer service representative please give us a call or on 61 488 845 996 and be ready with your full name and order number.